User Agreement

Using the URBO platform is subject to our General Terms of Use. In order to provide high quality services, we need to process your personal data, for which we need your permission. Data are processed in accordance with Regulation (EU) 2016/679 of The European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) and the Data Protection Policy of UPASS JSC for the Data Collected via the URBO Platform.

We invite you and strongly recommend that you read the Terms of Use and the Data Protection Policy before you give your consent for the processing of your data.

Protection of your data

UPASS JSC („The Administrator“) undertakes to keep to a high standard of protection of your personal data, which you provide in the URBO app and website and to provide you with opportunities to manage your data and your consent to their processing, in order to comply with the requirements of the new European rules for data protection.

What data we process when you use our services?

In order to provide the services, UPASS processes or may process the following data:

- Name;
- Surname;
- Age;
- E-mail address;
- Phone number;
- Data regarding the payment cards used;
- Registration number of the Client’s vehicle;
- Location of the Client or the Client’s vehicle;
- Duration of the Client’s stay or the Client’s vehicle’s stay at a certain location;
- The Client’s public profiles in social networks.

For the purpose of direct marketing we processes or may process the following data:

- Name;
- Surname;
- E-mail address;
- Phone number;
- Address.

We process your personal data for the following purposes:

- identifying the Clients;
- entering into, managing and performance of contracts for the provision of the services that UPASS provides;
- communicating with and notifying the Clients in connection with using the services;
- ensuring the normal functioning and use of URBO by each Client;
- managing and supporting the Services, including detecting and solving technical or functional problems, developing and improving the Services.
- receiving and processing signals, complaints or requests by Clients;
- direct marketing (notifying the Clients for changes in the services, new services, etc.);
- solving disputes between Clients or between a Client and the Controller;
- prevention, detection, investigation or prosecution of any sort of breach or violation of applicable rules, accomplished through unlawful use of our services, that may cause harm to UPASS, its partners, customers or any other person.
- fulfilling our legal obligations

In order to provide services via the URBO platform we may need to disclose some of your data to third parties and more specifically:

- Banks and financial institutions;
- Owners of the servers we use;
- Owners of social media and online communication platforms like Facebook, Twitter, Instagram, Viber и Google.

A full list of the Recipients, the types of Data and the purposes, for which Data may be shared, can be found at the following address: www.urboapp.com. The Controller keeps the list up to date and notifies the Clients and asks for their consent before sharing the Data with a new Recipient, which has not been in the list at the time when the initial consent for data processing was given by the Client.

You may find more information on processing and disclosing data, the terms of processing and your rights in the Data Protection Policy of UPASS JSC for the Data Collected via the URBO Platform.